Terms and Conditions

1. Introduction and Acceptance of Terms

Company Name: Clearly state the full legal name of your firm ("Magic Dry Cleaning" or the entity name).

Purpose: State that this document governs the use of your mobile application (the "App") and website (the "Site") (collectively, the "Service").

User Consent: A clause stating that by accessing or using the Service, the user agrees to be bound by these T&C and your Privacy Policy (which should be a separate, linked document).

Minimum Age: Require users to be a minimum age (e.g., 18) or have parental/guardian consent.

Changes to Terms: Reserve the right to update the T&C and require users to review them periodically, with notice of material changes.

2. User Accounts

Registration: Requirements for creating an account (e.g., name, address, phone number, email).

Accuracy of Information: User is responsible for maintaining accurate, current, and complete account information.

ccount Security: User is responsible for all activities under their account and for keeping their password confidential.

Termination: Your right to suspend or terminate accounts for breach of T&C.

3. Service Description and Booking

Scope of Service: Define what services "Magic Dry Cleaning" provides (dry cleaning, laundry, washing, folding, pickup, delivery).

Booking Process: Outline how orders are placed via the App/Site and how confirmation is provided (this forms the contract).

Pricing: State that prices are listed in the App/Site and are subject to change. Mention any surcharges (e.g., for express service, minimum order value, special handling).

Cancellations and Modifications: Define the policy, time limits, and potential fees for cancelling or changing an order after booking.

Pick-up and Delivery: State that times are estimates and not guaranteed. Outline the procedure for missed/failed pick-ups or deliveries and any associated charges.

4. Laundry and Dry Cleaning Specific Terms (Crucial for liability)

Owner's Risk: State that clothes are processed at the owner's risk, particularly for inherent weaknesses, defects, or non-visible issues.

Care Labels: State that services are performed according to care label instructions. Disclaim responsibility for damage if the garment's label is missing, illegible, or if the user requests a method contrary to the label.

Stains: Mention that complete stain removal is not guaranteed and that items with stains are processed at the customer's risk.

Foreign Objects: Disclaim responsibility for items left in pockets (money, keys, jewelry, etc.).

Counting Items: Detail the procedure for item counting at pick-up and delivery. State a time limit (e.g., 24 hours) for the customer to report any missing items.

Loss or Damage:

Limitation of Liability (Valuation): This is very important. State a maximum amount you will pay per item or per order for loss or damage, which is typically tied to the item's depreciated value and not the replacement cost. For example: "Our liability for any lost or damaged item shall not exceed ten (10) times the charge for cleaning that item."

Claims Procedure: Define the steps and time limits for a customer to file a damage or loss claim.

5.Payment Terms

Accepted Methods: List accepted payment methods (credit card, in-app wallet, cash on delivery, etc.).

Pre-authorization/Billing: Explain when the payment card will be charged (e.g., pre-authorized at booking, charged after delivery).

Refunds: Refer to a separate Refund Policy or detail the conditions under which a refund or credit may be issued.

6.Intellectual Property

Ownership: State that the App, Site, logos ("Magic Dry Cleaning"), content, and technology are owned by your firm and protected by copyright and trademark laws.

Limited License: Grant the user a limited, non-exclusive, non-transferable license to use the App/Site solely for their personal use of the Service.

7.Prohibited Conduct

List activities that are strictly forbidden, such as:

Using the Service for any illegal purpose.

Harassing or abusing your staff.

Interfering with the Service's operation.

Reverse engineering the App/Site.

Submitting contaminated or hazardous items.

8.Disclaimers and Limitation of Liability (General)

"AS IS" Basis: State that the Service is provided "as is" and "as available," without warranties of any kind.

General Liability Cap: A general clause limiting your overall liability for any damages arising from the use of the Service, often excluding indirect, incidental, punitive, and consequential damages.

9.Indemnification

A clause where the user agrees to defend and hold your firm harmless against any claims arising from their misuse of the Service or breach of these T&C.

10.Governing Law and Dispute Resolution

Governing Law: Specify the state or country's laws that will govern the T&C.

Dispute Resolution: Outline the process for resolving disputes (e.g., mandatory arbitration, mediation, or exclusive jurisdiction in a specific court).

11.Contact Information

Provide contact details for legal notices and general customer service inquiries.

Disclaimer: This is a template outline for informational purposes only and is not legal advice. The T&C must be tailored to your specific business model and conform to the laws of the jurisdiction where your business operates and serves customers. You must seek professional legal counsel to create your final Terms and Conditions document. This will protect your business, manage customer expectations, and mitigate legal risk.