Refund Policy

Magic Dry Cleaning Refund Policy

Effective Date: 01-11-2025

At Magic Dry Cleaning, customer satisfaction is our top priority. We strive to provide excellent dry cleaning and laundry services. This Refund Policy outlines the conditions under which a full or partial refund, store credit, or reprocessing of garments may be issued for services ordered through our mobile application, website (collectively, the "App"), or in-person at our facility.

1 Refund Eligibility and General Conditions

A refund, credit, or free re-service is primarily considered under the following circumstances, provided the customer complies with the claims process in Section 4:

Order Cancellation: If an order is cancelled within the permitted time frame (see Section 2).

Service Failure: If we are unable to fulfill the service (e.g., missed pickup or internal cancellation due to technical issues on our part).

Damage or Loss: If an item is verified as lost or damaged due to our negligence during the cleaning or handling process (subject to our Liability Clause in our Terms and Conditions).

Quality Issues (Reprocessing): If the cleaning quality is unsatisfactory, subject to our Reprocessing Policy (see Section 3).

Duplicate Payment: If the customer is accidentally charged more than once for the same order.

2 Order Cancellation and Associated Refunds

Cancellation Timing Charge/Refund

Before scheduled pickup is attempted Full Refund. The entire pre-paid amount will be refunded.

After pickup is completed, but before processing begins Partial Refund or Credit. The amount paid, less a cancellation/logistics fee of [Insert Fixed Amount or Percentage, e.g., ₹100 or 10%] will be refunded or applied as credit.

After processing (washing/dry cleaning) has begun No Refund. The full service charge applies, as resources and consumables have been used. The items will be completed and delivered.

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3 Service Quality and Reprocessing Polic

We do not offer traditional "returns" as we provide a service. If you are unsatisfied with the cleaning quality (e.g., a stain was missed, or a garment was improperly pressed):

Time Limit: You must contact us within twenty-four (24) hours of the completed delivery.

Conditions: The item(s) must not have been worn, used, or altered after delivery.

Resolution: Upon validation of the claim, we will arrange to reprocess the garment(s) free of charge. Pickup and re-delivery for the re-service will be scheduled based on availability.

Refund after Reprocessing: If the quality issue persists after re-service, a partial or full refund (subject to the item's value and our discretion) may be offered.

4 Claims for Loss or Damage

All claims for lost or damaged items are governed by the maximum liability limits set forth in the Magic Dry Cleaning Terms and Conditions (e.g., liability limited to a multiple of the service charge).

Time Limit: You must notify us of any lost or damaged item within forty-eight (48) hours of delivery.

Required Documentation: Claims must be accompanied by the original order receipt (or digital invoice) and clear photographic evidence of the damage.

Investigation: All claims will be investigated by our quality assurance team. If the loss or damage is verified to be our fault, compensation or a refund will be processed according to our T&C.

5 Non-Refundable Scenarios

No refund, credit, or re-service will be provided in the following cases:

Items have been worn, used, or altered after delivery.

Claims are raised after the specified time limits (24-48 hours).

Damage is due to pre-existing conditions, inherent weaknesses in the fabric, wear and tear, or failure to follow manufacturer's care labels.

Shrinkage, color bleeding, or color loss resulting from the standard cleaning process, especially for items without care labels or where cleaning was performed at the customer's risk.

Loss of or damage to items left in pockets (money, jewelry, keys, etc.).

6 Refund Method and Timeframe

Refunds will be processed to the original payment method used for the transaction.

Original Payment Method Refund Method Estimated Timeframe for Credit (After Approval)

Payment Gateway (Credit/Debit Card, UPI, Net Banking) Credit to the original payment source. 5 to 10 working days (depending on the customer's bank).

POS Terminal (Card Payment) Reversal to the original card. 5 to 10 working days (depending on the customer's bank).

Cash Payment (via Cash Receipt) Store Credit to the customer's Magic Dry Cleaning App wallet or a refund via bank transfer/cheque to the customer's provided account details. 3 to 7 working days (for store credit) or 7 to 15 working days (for bank transfer/cheque).

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Note: The refund processing time starts from the date the refund is officially approved by Magic Dry Cleaning, not the date the complaint was raised.

7 How to Request a Refund or Reprocessing

To initiate any request for a refund, credit, or reprocessing, please contact our Customer Support team:

Through the App/Website: Use the "Help & Support" or "Contact Us" feature.

Email: support@magicdrycleaning.com

Phone/WhatsApp: [Insert Your Contact Number]

You must provide

Your Order ID.

The reason for the refund/reprocessing request.

Supporting photographs, if the issue is related to damage or quality.

Disclaimer: This template provides a framework. Magic Dry Cleaning must consult with a legal professional to customize this policy to be legally compliant with consumer protection laws in its operating jurisdiction. The specific liability amounts and timeframes (e.g., 24 hours, 48 hours, maximum compensation) should be carefully reviewed and chosen by the business.